Associate Director – Institutional Partnerships

Verto Education

Associate Director managing university partnerships for Verto Education, which delivers experiential global pathways for first-year college students. Driving partner enrollment, onboarding, retention, and strategic collaboration.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partner relationships within higher education, focusing on enrollment initiatives and customer success. Proficient in project management and data analysis to enhance partner satisfaction and drive enrollment outcomes.

Highest-signal resume keywords

Customer Relationship ManagementHigher Education EnrollmentProject ManagementData AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisCustomer Relationship ManagementHigher Education EnrollmentProblem-Solving

Soft Skills

Excellent Communication SkillsRelationship BuildingPersuasive DemeanorProblem-Solving AttitudeAbility to Work Independently

Tools & Technologies

AsanaGoogle SuiteMicrosoft SuiteExcelPowerPoint

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

EdTechCustomer SuccessEnrollment ProcessesAdmissionsTechnology Startups

About the role

Key responsibilities & impact

Own the core relationship and ultimate success of assigned college and university partners
Cultivate meaningful, trusting relationships with partner institutions
Encourage partners to engage in enrollment initiatives, including direct university enrollment, co-led events, and participant transfer logistics
Develop deep knowledge of partner programs and implement them to drive success
Manage partner expectations, initiative logistics, and internal advocacy
Recommend ways to improve partner satisfaction and address partner needs
Work with Marketing, Enrollment, and Tech teams to create and implement personalized plans for assigned partners
Educate and communicate with partner colleges about Verto outcomes, services, programs, and initiatives
Address partner concerns, resolve issues, and improve processes
Visit partner campuses and conduct annual strategic planning sessions
Gather and share best practices for increasing student enrollment through higher-education admissions and enrollment processes
Help partners embed their student application processes into Verto’s process
Identify, diagnose, and help resolve student application issues
Ensure successful onboarding of new assigned partners
Monitor partner health, anticipate disengagement, and report to executive leaders
Collaborate across Verto to meet partner needs efficiently
Analyze segment trends through data reporting and dashboards and take action to maintain partner health
Provide ongoing project management and training to partners

Requirements

What you’ll need

Fluency in English
Ability to work remotely full-time
Ability to travel up to 75% of the time
Must be based in the US and work within a time zone 1 hour ± those in the continental US (GMT -8 through GMT -3)
Bachelor’s degree from an accredited college or university
5 to 7 years of relevant experience in customer relationship, account management, or customer success roles
Excellent verbal and written communication skills
Strong problem-solving skills, including investigating, analyzing information, and drawing conclusions
Experience in higher education enrollment and admissions, EdTech, and/or technology startups strongly preferred
Outstanding customer success skills and a problem-solving attitude
Ability to foster positive, long-term relationships with customers, partners, and collaborators
Experience collaborating with diverse professional teams
Persuasive, goal-oriented, energetic, outgoing, and friendly demeanor
Project management experience; intermediate to advanced Asana skills preferred
Strong computer skills, including Google Suite and Microsoft Suite, Excel, Word, and PowerPoint
Ability to work independently
Legal right to work in the United States; visa sponsorship unavailable

Benefits

Comp & perks

Work in a globally-minded, international environment
Exposure to cross-functional teams (academics, operations, student life)
100% remote first organization
Unlimited vacation + Bank Holidays
Uncapped sick time
Medical, dental, & vision insurance
Fully funded Short and Long-Term Disability, and Life Insurance
Paid Parental Leave
401K
Opportunity to grow in a fast-moving, impact-driven organisation
Work travel expenses covered by Verto