AD/Director – Organizational Change Management Lead – Quality Transformation Portfolio

Vertex Pharmaceuticals

Organizational Change Management Lead managing Quality transformation initiatives at Vertex Pharmaceuticals. Collaborating with cross-functional teams for effective process changes and stakeholder engagement.

Posted 6/26/2026contractRemote • 🇺🇸 United StatesSenior💰 $90 - $100 per hourWebsite

About the role

Key responsibilities & impact

Develop and maintain an integrated OCM plan for Quality transformation programs.
Develop and maintain a portfolio-level view of OCM demand, priorities, risks, and resource needs across multiple Quality transformation initiatives.
Translate project scope, timeline, document changes, system releases, and process changes into a clear adoption roadmap.
Define OCM activities by change impact level: low, medium, high, and transformational.
Integrate OCM milestones into the broader project plan and phase gate process.
Identify adoption risks early and recommend mitigation actions.
Build stakeholder maps across Quality, Manufacturing, Labs, MSAT/ASAT, Regulatory, Technical Operations, Data, IT, Training, and external partner teams as applicable.
Conduct role-based change impact assessments.
Identify changes to responsibilities, decision rights, review behaviors, escalation paths, data usage, system interactions, and governance.
Group impacted populations by level of change and required OCM support.
Identify where new or updated SOPs/WIs require additional behavior change, training, communications, or manager reinforcement.
Support sponsors and senior leaders in articulating the case for change.
Develop sponsor talking points, leadership messages, and reinforcement actions.
Help leaders understand where visible sponsorship is required to reduce resistance and drive adoption.
Prepare leadership updates for program governance and Steering Committee forums.
Develop targeted communication plans for impacted stakeholder groups.
Create practical messaging that explains what is changing, why it matters, who is impacted, what actions are required, and when.
Support SME briefings, roadshows, office hours, FAQ development, manager toolkits, and readiness sessions.
Ensure communications are aligned with the project timeline, document effective dates, training deployment, and go-live waves.
Partner with Training, Quality Systems, process owners, and SMEs to ensure training is role-based and tied to actual future-state execution.
Identify where training alone is insufficient and where coaching, walkthroughs, job aids, or readiness checks are needed.
Support go-live readiness assessments across people, process, technology, data, documents, and support model.
Define readiness criteria for each go-live wave.
Define 30/60/90-day sustainment plans after go-live.
Establish adoption metrics, feedback loops, issue escalation paths, and business-as-usual ownership.
Monitor adoption risks, behavior drift, workarounds, and inconsistent execution.
Ensure lessons learned are captured and fed into future phases and programs.

Requirements

What you’ll need

10+ years of experience in Organizational Change Management, business transformation, Quality transformation, or related discipline.
Prior experience leading OCM for complex, cross-functional programs.
Experience operating at Associate Director / Director level or equivalent.
Demonstrated ability to work with senior leaders, sponsors, process owners, SMEs, and project teams.
Strong experience with stakeholder analysis, change impact assessment, sponsor activation, communication planning, readiness planning, and sustainment.
Experience supporting phased deployments with multiple go-live waves.
Strong facilitation skills, including ability to lead workshops with SMEs and leaders.
Ability to translate complex process and system changes into simple, actionable messages for impacted users.
Strong PowerPoint and executive communication skills.
Comfortable creating practical working materials using PowerPoint, Excel, SharePoint/Teams, project plans, trackers, dashboards, and workshop outputs without relying on a separate analyst or designer.
Ability to operate independently with limited direction.
Experience in pharmaceutical, biotech, medical device, or other regulated life sciences environment.

Benefits

Comp & perks

Overtime pay in accordance with federal and state requirements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Organizational Change Managementbusiness transformationstakeholder analysischange impact assessmentcommunication planningreadiness planningsustainmentfacilitationadoption metricsgo-live readiness assessments

Soft Skills

leadershipcommunicationindependenceproblem-solvingcollaborationadaptabilityanalytical thinkingstrategic thinkinginfluencingworkshop facilitation