Assist with the design, configuration, and implementation of ServiceNow’s Strategic Portfolio Management (SPM) and Project & Portfolio Management (PPM) capabilities.
Act as a trusted partner to PMO stakeholders and DTE teams for portfolio, demand, and project management capabilities.
Understand business strategy, investment priorities, and delivery models, and translate them into ServiceNow SPM / PPM solutions.
Lead the functional design, configuration, and implementation of ServiceNow SPM / PPM modules.
Develop and maintain lifecycle plans for SPM / PPM capabilities, including Hypercare and adoption improvements.
Manage relationships with ServiceNow implementation partners, system integrators, and internal delivery teams.
Support data migration and transition from legacy portfolio or project management tools into ServiceNow.

Requirements

Bachelor's degree in technology discipline or equivalent
6+ years of experience delivering ServiceNow solutions
Strong functional expertise in ServiceNow SPM / PPM capabilities
Solid understanding of project delivery methodologies, including Agile, hybrid, and traditional delivery models
Proven ability to build productive partnerships with business stakeholders
Experience translating complex business needs into scalable ServiceNow configurations
Strong analytical, problem-solving, and prioritization skills
Excellent written and verbal communication skills.

Benefits

Compensation, medical benefits, fringe benefits and other terms and conditions shall be provided by the third-party agency partner upon offer.
This role will be eligible for overtime pay, in accordance with federal and state requirements.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowStrategic Portfolio Management (SPM)Project & Portfolio Management (PPM)data migrationconfigurationimplementationproject delivery methodologiesAgilehybrid delivery modelstraditional delivery models

Soft Skills

analytical skillsproblem-solving skillsprioritization skillswritten communicationverbal communicationrelationship managementpartnership building

Certifications

Bachelor's degree in technology discipline