Act as a trusted partner to PMO stakeholders and DTE teams for portfolio, demand, and project management capabilities
Understand business strategy, investment priorities, and delivery models, and translate them into ServiceNow SPM / PPM solutions
Lead the functional design, configuration, and implementation of ServiceNow SPM / PPM modules, including Demand Management, Project Management, Portfolio Planning, Resource and Capacity Management
Develop and maintain lifecycle plans for SPM / PPM capabilities
Manage relationships with ServiceNow implementation partners, system integrators, and internal delivery teams
Support data migration and transition from legacy portfolio or project management tools

Requirements

Bachelor's degree in technology discipline or equivalent
6+ years of experience delivering ServiceNow solutions
Strong functional expertise in ServiceNow SPM / PPM capabilities
Solid understanding of project delivery methodologies, including Agile, hybrid, and traditional delivery models
Proven ability to build productive partnerships with business stakeholders
Experience translating complex business needs into scalable ServiceNow configurations with minimal customization
Strong analytical, problem-solving, and prioritization skills
Excellent written and verbal communication skills

Benefits

Compensation, medical benefits, fringe benefits, compensation terms and conditions presented by agency partner upon offer
Eligible for overtime pay, in accordance with federal and state requirements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow SPMServiceNow PPMDemand ManagementProject ManagementPortfolio PlanningResource ManagementCapacity Managementdata migrationconfigurationimplementation

Soft Skills

analytical skillsproblem-solving skillsprioritization skillscommunication skillsrelationship managementpartnership building

Certifications

Bachelor's degree in technology discipline