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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing first-level IT support, including troubleshooting Windows operating systems and Microsoft 365 applications. Capable of managing user accounts in Active Directory and supporting network connectivity while adhering to IT governance best practices.
Highest-signal resume keywords
Windows Operating Systems SupportMicrosoft 365 Suite ProficiencyActive Directory ManagementBasic Networking Knowledge (TCP/IP, Wi-Fi, DNS, DHCP)Technical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident Logging and ClassificationDesktop and Laptop MaintenanceVPN ConfigurationSoftware Installation ProceduresTechnical Documentation
Soft Skills
Good Communication SkillsOrganizational SkillsTeam CollaborationWillingness to Learn
Tools & Technologies
Ticketing Systems (GLPI, Jira, ServiceNow, Zendesk)Identity Management Tools
Industry Keywords
IT SupportService DeskHelp DeskInformation Security PoliciesIT Governance Best Practices
Tech Stack
Tools & technologiesDNSServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide first-level (L1) support to internal users, logging, classifying and resolving incidents and service requests.
- Install, configure and maintain desktops, laptops, printers and other IT equipment.
- Support Windows operating systems, Microsoft 365 suite and corporate applications.
- Create, modify and remove users, groups and permissions in Active Directory and other identity management tools.
- Configure and support VPN access, Wi-Fi networks, mobile devices and connectivity resources.
- Perform installation procedures for company-approved software.
- Assist with technology asset maintenance and inventory.
- Document technical procedures, troubleshooting steps and knowledge base updates.
- Escalate tickets to specialized teams when necessary and follow up until resolution and closure.
- Contribute to continuous improvement of support processes, focusing on service quality and user satisfaction.
- Comply with procedures, information security policies and IT governance best practices.
Requirements
What you’ll need- Bachelor's degree in progress or completed in Information Technology, Computer Science, Information Systems, Computer Networks or related fields.
- Basic knowledge of Windows operating systems.
- Basic knowledge of Microsoft 365 (Outlook, Word, Excel and Teams).
- Basic understanding of computer networking (TCP/IP, Wi-Fi, DNS and DHCP).
- Basic skills in assembling and maintaining desktops and laptops.
- Good communication, organizational skills and ability to work in a team.
- Willingness to learn new technologies and pursue professional development.
- Plus: previous experience in technical support, Help Desk or Service Desk, including internships or apprenticeship programs.
- Plus: basic knowledge of Active Directory.
- Plus: experience with ticketing systems (GLPI, Jira, ServiceNow, Zendesk or similar).
Benefits
Comp & perks- Flex Office – 2 days remote and 3 days on-site
- Birthday day off
- Marketplace points
- Flexible working hours
- SulAmérica health and dental plan
- SulAmérica life insurance
- Psychological counseling
- On-site massage
- Relaxation room
- Total Pass
- Fresh fruit in the office
- Flexible meal or food allowance – R$ 43.64 per day
- Childcare assistance for children up to 5 years old
- Commuter benefit (VT), parking or company shuttle
- Qulture.Rocks – performance and development management platform
- Education assistance after 12 months with the company
- Inspiring, disruptive culture
- Newborn kit
- Internal events and engagement activities
- Exclusive benefits for special occasions