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Tech Stack
Tools & technologiesJavaScriptMongoDB.NETNode.jsReactSQL
About the role
Key responsibilities & impact- Analyze, investigate and handle tickets from clients, participants and internal teams;
- Perform troubleshooting on applications, services and integrations, ensuring compliance with established SLAs;
- Apply workarounds to mitigate impacts and restore services;
- Identify root causes of recurring incidents, open Problem records (PRB) and prepare RCA (Root Cause Analysis) for remediation with the N3 team;
- Propose continuous improvements to processes, systems and monitoring to increase stability and reduce incidents;
- Identify opportunities for operational automation and follow the development of solutions with specialized teams;
- Produce technical documentation, operational procedures and perform knowledge transfer to N1 teams;
- Create and maintain technical and business monitoring to ensure proactive detection of failures and service degradations;
- Support production deployments, assisting with validations and mitigation of operational risks;
- Perform database queries and analyses to investigate incidents and validate information;
- Collaborate with multidisciplinary teams (Development, Infrastructure, Architecture, Product and Business) to resolve complex incidents;
- Participate in problem review meetings, post-incident analyses and continuous improvement initiatives;
- Support the definition and monitoring of operational and service quality metrics.
Requirements
What you’ll need- Bachelor's degree completed or in progress in Computer Science, Information Systems, Computer Engineering, Systems Analysis and Development or related fields;
- Previous experience in systems support, application support or operation of critical environments;
- Knowledge of backend development using C# and .NET;
- Knowledge of frontend development using Node.js and React;
- Experience with data queries and analysis using SQL Server (T-SQL);
- Knowledge of MongoDB;
- Experience with API testing and consumption tools such as Postman;
- Knowledge of IT service management best practices;
- Experience with observability and monitoring tools such as Graylog, Datadog, InLive and 24x7 environments;
- Analytical skills for investigating and resolving complex problems;
- Strong verbal and written communication skills for interaction with technical teams and business areas.
Benefits
Comp & perks- Flex office – 2 days remote work and 3 in-office days.
- Birthday day off – Your special day, however you prefer + points in our Marketplace!
- Life insurance (Sul América).
- Psychological counseling – Access to a platform with psychologists.
- Office massages – A moment of relaxation during your day.
- Decompression room – To recharge your energy.
- Fresh fruit in the office – For a healthy snack during work hours.
- Meal or food allowance.
- Transportation allowance.
- QultureRocks – Performance management and development platform.
- Inspiring, disruptive culture – A dynamic, collaborative and innovative environment.
- Internal events and engagement activities – Team gatherings and social moments.
- Exclusive benefits on special dates – Because every special moment deserves to be celebrated!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
C#.NETNode.jsReactSQL ServerT-SQLMongoDBAPI testingPostmanobservability
Soft Skills
analytical skillsverbal communicationwritten communication