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About the role
Key responsibilities & impact- Read and understand all items in client contracts;
- Be responsible for maintaining client management routines and act as the main point of contact for the operation;
- Be responsible for escalating issues to the appropriate levels to resolve day-to-day problems and conflicts;
- Have knowledge and the ability to manage contract communications, leading the process and interfacing with cross-functional teams to ensure deliverables (creative, DBM, CRM, Performance, Activation);
- Coordinate internal communication flows with different teams: creative, front-end, DBM;
- Manage quality indicators to ensure operational efficiency;
Requirements
What you’ll need- Bachelor's degree in Communications, Business Administration, or related fields;
- Advanced knowledge of Microsoft Office, with strong proficiency in Excel and PowerPoint;
- Excellent verbal and written communication skills;
- Experience in roles involving regular client contact;
- Experience with digital platforms and CRM systems;
- Knowledge of customer support operations (back-office support for Tier 1 and Tier 2 tickets).
Benefits
Comp & perks- Flex Office – 2 days remote work and 3 days in-office.
- Birthday Day Off – Your special day, however you prefer to spend it!
- Flexible hours – More autonomy to organize your schedule.
- Health and dental insurance (SulAmérica).
- Life insurance (SulAmérica).
- Psychological counseling – Access to an online platform with psychologists.
- On-site massage – A moment of relaxation during your day.
- Relaxation room – To recharge your energy.
- Total Pass – Access to gyms and fitness activities.
- Flexible Meal Allowance – R$ 43.64 per day.
- Childcare assistance – For children up to 5 years old.
- Commuting support: transit voucher (VT), parking, or company shuttle – guaranteed mobility.
- QultureRocks – Performance management and development platform.
- Education assistance – From 12 months of employment, we invest in your learning.
- Inspiring and disruptive culture – A dynamic, collaborative, and innovative environment.
- Newborn kit – A special gift for new parents.
- Internal events and engagement activities – Team gatherings and social moments.
- Exclusive benefits on special occasions – Because every special moment deserves to be celebrated!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract managementclient managementoperational efficiencyquality indicatorsdigital platformsCRM systemsMicrosoft OfficeExcelPowerPoint
Soft Skills
verbal communicationwritten communicationproblem-solvingconflict resolutioninterpersonal skillscoordinationteam collaboration
Certifications
Bachelor's degree