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About the role
Key responsibilities & impact- Read and fully understand all clauses and items in client contracts;
- Serve as the main point of contact for the client, maintaining regular management routines and overseeing the operation;
- Escalate issues and conflicts to appropriate levels to ensure timely resolution;
- Manage contract communications, leading coordination and interfacing with cross-functional teams to ensure delivery (Creation, DBM, CRM, Performance, Activation);
- Monitor communication flows and customer journeys (prepare briefs for Creative, follow up on deliveries, coordinate internal approvals of assets with the business management team);
- Internally coordinate client requests across different areas: Creative, Front-end, DBM;
- Track client reports and data;
- Identify opportunities for improvements and conduct negotiations with clients.
Requirements
What you’ll need- Bachelor’s degree in Communication, Business Administration, or a related field;
- Advanced knowledge of Microsoft Office, with strong Excel skills;
- Excellent verbal and written communication skills;
- Comfortable working in frequent client-facing interactions;
- Strong negotiation skills and text interpretation abilities;
- Ability to develop strategic action plans and proposals for clients;
Benefits
Comp & perks- Flex Office – 2 days remote work and 3 days in-office.
- Birthday Day Off – Your special day, however you prefer + points on our Marketplace!
- Life insurance (SulAmérica).
- Psychological support – Access to a platform with licensed psychologists.
- On-site massage – A moment to relax during your day.
- Relaxation room – To recharge your energy.
- Fresh fruit in the office – A healthy snack during the workday.
- Meal or food allowance.
- Transportation allowance.
- QultureRocks – Performance and development platform.
- Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
- Internal events and engagement activities – Team gatherings and informal moments.
- Exclusive benefits on special dates – Because every special moment deserves to be celebrated!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract managementdata trackingnegotiationtext interpretationstrategic planning
Soft Skills
communicationclient managementproblem-solvingcoordinationinterpersonal skills
Certifications
Bachelor’s degree in CommunicationBachelor’s degree in Business Administration
