Vertem

Junior Support Analyst

Vertem

full-time

Posted on:

Location Type: Hybrid

Location: Barueri • Brazil

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Job Level

Junior

Tech Stack

MongoDBNode.jsReactSQL

About the role

  • Analyze support tickets originating from clients, participants and internal departments;
  • Apply temporary workarounds to potential errors;
  • Identify root cause, open a PRB and prepare an RCA for handling by the N3 team;
  • Identify automation opportunities to be developed by N3;
  • Document procedures and transfer knowledge of automated items to N1;
  • Create new technical and business monitoring checks;

Requirements

  • Bachelor's degree completed or in progress in an IT-related field;
  • Knowledge of backend languages (C# and .NET);
  • Knowledge of frontend languages (NodeJs and React);
  • Knowledge of Scrum, ITIL, Graylog, Datadog, InLive and 24x7 operations;
  • Experience with T-SQL (SQL Server);
  • Knowledge of MongoDB and Postman;
Benefits
  • Flex office – 2 days remote and 3 days on-site.
  • Birthday day off – Your special day, however you prefer + points in our Marketplace!
  • Life insurance (SulAmérica).
  • Psychological support – Access to a platform with psychologists.
  • On-site massage – A moment of relaxation during your day.
  • Decompression/relaxation room – To recharge your energy.
  • Fresh fruit at the office – For a healthy snack during working hours.
  • Meal or food allowance.
  • Transportation voucher.
  • QultureRocks – Performance management and development platform.
  • Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
  • Internal events and engagement activities – Gatherings and relaxed moments with the team.
  • Exclusive benefits on special occasions – Because every special moment deserves to be celebrated!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C#.NETNodeJsReactScrumITILT-SQLMongoDBPostmanGraylog
Soft Skills
analytical skillsproblem-solvingdocumentationknowledge transfer
Certifications
Bachelor's degree in IT-related field