VertaMedia (Rebranded to Adtelligent)

Customer Success Manager

VertaMedia (Rebranded to Adtelligent)

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You guide our customers from onboarding through to long-term use and ensure they love our software.
  • You understand each customer's individual goals and help them achieve these with our solution.
  • You analyze usage data and proactively identify optimization opportunities.
  • You build outstanding product knowledge and ensure our customers are successfully represented across all sales platforms.
  • You work closely with Sales, Marketing and Product Development to share best practices and support the prioritization of new features.
  • You build genuine relationships — with the aim of creating satisfied customers who are happy to renew and recommend us.

Requirements

  • Relevant work experience (at least 3 years) in Customer Success, Account Management, Project Management, or a comparable role — ideally in a B2B SaaS environment.
  • You have a technical background (ideally a degree in Business Informatics or Computer Science).
  • Strong communication and advisory skills — in German and English.
  • Excellent technical understanding and a willingness to quickly get to grips with new tools.
  • Confident use of MS Office, particularly Excel.
  • A good understanding of data structures — XML and JSON are not unfamiliar to you.
  • Empathy, initiative, and a good sense for customer needs.
  • A structured way of working, a hands-on mentality, and team spirit.
  • Experience with Kursnet and mein NOW is an advantage.
Benefits
  • A meaningful, innovative product that delivers real value for our customers.
  • High degree of autonomy and the opportunity to take responsibility from day one.
  • Full flexibility in where you work: use our office in Munich-Giesing or work fully remotely.
  • Flexible working hours.
  • A dynamic team with flat hierarchies and an open communication culture.
  • Collaboration with experienced company founders.
  • Attractive compensation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementProject ManagementB2B SaaSBusiness InformaticsComputer Sciencedata structuresXMLJSONMS Office
Soft skills
communication skillsadvisory skillsempathyinitiativecustomer needsstructured workinghands-on mentalityteam spirit