Customer Service Representative, PC Department

Vert Environmental

Remote Customer Service Representative in South Africa handling project coordination and client communication responsibilities in a dynamic team. Delivering exceptional service and managing high volume inquiries.

Posted 5/20/2026contractRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $7 - $11 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls promptly and professionally
Make outbound calls to clients, internal teams, and departments
Efficiently manage a high volume of calls and email correspondence
Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
Deliver exceptional customer service while maintaining strong client relationships
Utilize professional de-escalation techniques to resolve complex client issues
Accurately enter project notes, client communications, and data into internal systems
Prepare and obtain necessary work authorizations and documentation
Organize files and perform additional administrative tasks as needed
Coordinate meetings, track action items, and follow up with stakeholders
Monitor project timelines and assist in removing roadblocks for clients and internal teams
Quickly learn and adapt to new software platforms and CRM systems

Requirements

What you’ll need

Minimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related role
Proven ability to manage multiple projects and priorities simultaneously
Strong experience handling inbound and outbound customer communication
Exceptional verbal and written communication skills
Strong de-escalation and customer management abilities
Familiarity with project management methodologies such as Agile, Scrum, Waterfall, or similar
Experience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms
Strong organizational, multitasking, and stakeholder management skills
Comfortable navigating multiple systems and learning new technology quickly
Skilled in Excel, Google Sheets, reporting tools, and accurate data entry
Ability to work both collaboratively and independently in a remote environment
English proficiency at B2 level or above
Professionalism, honesty, integrity, and a growth mindset
Resilient and capable of thriving in a fast-paced, high-pressure environment
Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vert Environmental Website LinkedIn All Job Openings 11 - 50 employees Founded 2013 🔬 Science 🤝 B2B 📋 Compliance Science
B2B
Compliance Vert Environmental is a California-based environmental testing company providing rapid, independent, and certified laboratory and field testing services for residential and commercial properties. Their services include asbestos, mold, lead, soil, water quality, indoor air quality, VOC monitoring, smoke and fire residue, silica dust, and OSHA PEL testing, with same-day options and regulatory-compliant reporting to support remediation, insurance claims, and project compliance. They serve homeowners, contractors, property managers, insurance carriers, and adjusters across Southern California and the Bay Area, emphasizing impartial third-party testing and fast turnaround. Customer Service Representative, PC Department Job not on LinkedIn 🔥 0 minutes ago 🇿🇦 South Africa – Remote 💵 $7 - $11 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer incoming phone calls promptly and professionally
Make outbound calls to clients, internal teams, and departments
Efficiently manage a high volume of calls and email correspondence
Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
Deliver exceptional customer service while maintaining strong client relationships
Utilize professional de-escalation techniques to resolve complex client issues
Accurately enter project notes, client communications, and data into internal systems
Prepare and obtain necessary work authorizations and documentation
Organize files and perform additional administrative tasks as needed
Coordinate meetings, track action items, and follow up with stakeholders
Monitor project timelines and assist in removing roadblocks for clients and internal teams
Quickly learn and adapt to new software platforms and CRM systems 🎯 Requirements
Minimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related role
Proven ability to manage multiple projects and priorities simultaneously
Strong experience handling inbound and outbound customer communication
Exceptional verbal and written communication skills
Strong de-escalation and customer management abilities
Familiarity with project management methodologies such as Agile, Scrum, Waterfall, or similar
Experience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms
Strong organizational, multitasking, and stakeholder management skills
Comfortable navigating multiple systems and learning new technology quickly
Skilled in Excel, Google Sheets, reporting tools, and accurate data entry
Ability to work both collaboratively and independently in a remote environment
English proficiency at B2 level or above
Professionalism, honesty, integrity, and a growth mindset
Resilient and capable of thriving in a fast-paced, high-pressure environment
Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs French Bilingual Customer Support Specialist – Project Based 🕒 4 days ago Crescendo 1001 - 5000 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings French–English Bilingual Customer Support Specialist providing support for a children's entertainment company. Handling inquiries and assisting families with product usage and orders through email and chat. 🇿🇦 South Africa – Remote 💰 $50M Series C - Crescendo on 2024-10 ⏳ Contract/Temporary 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required German Bilingual Customer Support Specialist – Project Based 🕒 4 days ago Crescendo 1001 - 5000 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings German Bilingual Customer Support Specialist providing customer support for a global children's entertainment company through email and chat. Ensuring high-quality service and assisting with product usage and inquiries. 🇿🇦 South Africa – Remote 💰 $50M Series C - Crescendo on 2024-10 ⏳ Contract/Temporary 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇩🇪 German Required Customer Service Administrator 🕒 May 11 20four7VA 51 - 200 🤝 B2B 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Customer Service Administrator supporting property compliance operations via remote service. Handling tenant communications, coordinating inspections, and managing multiple schedules effectively. 🇿🇦 South Africa – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Operations & Customer Support 🕒 February 27 RAG - RecruitAGraduate 11 - 50 🎯 Recruiter 🤝 B2B 📚 Education Website LinkedIn All Job Openings Operations Support role at a world-leading leisure sports booking platform. Handling golf course profiles and assisting sales team with lead generation for a remote position. 🇿🇦 South Africa – Remote 💵 R12k - R13k / month ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

project coordinationdata entrycustomer communicationde-escalation techniquesreporting toolsExcelGoogle Sheetsproject management methodologiesAgileScrum

Soft Skills

customer servicecommunication skillsorganizational skillsmultitaskingstakeholder managementprofessionalismintegrityresilienceadaptabilitygrowth mindset