Vert Environmental

Customer Support

• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, and departments
• Efficiently manage a high volume of calls and email correspondence
• Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
• Deliver exceptional customer service while maintaining strong client relationships
• Utilize professional de-escalation techniques to resolve complex client issues
• Accurately enter project notes, client communications, and data into internal systems
• Prepare and obtain necessary work authorizations and documentation
• Organize files and perform additional administrative tasks as needed
• Coordinate meetings, track action items, and follow up with stakeholders
• Monitor project timelines and assist in removing roadblocks for clients and internal teams
• Quickly learn and adapt to new software platforms and CRM systems

Vert Environmental

Customer Service Representative, PC Department

Customer Service Representative – PC Department

Customer Service Representative, PC Department

Customer Service Representative, PC Department