Verse

Operations

• Own the Candidate Experience
• Master the Logistics
• Operational Excellence
• Data & Reporting

Talent Operations Specialist

Customer Support

• Respond to inbound clinic inquiries via phone, email, and chat
• Troubleshoot order issues, product questions, shipping updates, and documentation needs
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
• Ensure timely follow-up and clear communication with clinics
• Assist clinics with product selection, substitutions, and ordering guidance
• Support documentation collection and order processing workflows
• Maintain clean and accurate documentation in Kustomer (our ticketing system)

Talent Operations Specialist

Customer Experience Associate