Customer Success Manager

Verse

Customer Success Manager responsible for managing clinic and hospital accounts. Ensuring user satisfaction and expanding account growth for a healthtech company based in New York City.

Posted 5/21/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Managing a portfolio of Verse accounts (clinic and hospital users)
Manage the handoff process from the sales team & quarterly business reviews
Resolve high priority and high impact issues in tandem with our operations team
Identify growth opportunities within accounts to execute on expansion
Implement new processes within Customer Success that enable us to scale
Monitor and mitigate account churn
Collaborate with customers to ensure timely and compliant documentation for successful insurance billing

Requirements

What you’ll need

1-3 years in a customer success role in the software or healthtech domain
Excellent interpersonal & communication skills, both written and verbal
Well-organized with high attention to detail, a resourceful problem solver
Comfort working in a phone-driven environment
Experience managing and triaging issues from various accounts
Ability to manage ambiguity and competing priorities
Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)

Benefits

Comp & perks

100% of health insurance premium covered
Access to high-quality dental and vision insurance plans for you and your dependents
401(k) plan
Opportunities for rapid career advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successissue managementprocess implementationaccount managementinsurance billing

Soft Skills

interpersonal skillscommunication skillsorganizational skillsproblem solvingattention to detail