Operations Associate

Verse

Operations Associate coordinating patient care and liaising with healthcare partners for a growing health tech firm. Engaging in troubleshooting and ensuring high-quality support for clients.

Posted 5/7/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 per yearWebsite

About the role

Key responsibilities & impact

Work with clinics, supply partners, insurance companies and patients to ensure delivery of care
Troubleshoot issues that come up within the delivery of care
Learn the complexities of the healthcare industry and how the different pieces fit together in our business
Collaborate cross-functionally with Verse Medical’s internal operations, customer service, and customer success teams to coordinate responses to high-urgency issues

Requirements

What you’ll need

High level of organization
High attention to detail
Excellent written and verbal communication skills
An ability to learn quickly
Prior experience in customer support or a client-facing role
Familiarity with call center software and tools
Experience using CRM or Helpdesk systems to track and resolve customer inquiries
Strong problem-solving skills with a focus on providing excellent customer service
Ability to handle incoming messages and calls efficiently while maintaining a positive customer experience

Benefits

Comp & perks

We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportclient-facing experienceproblem-solvingcall center softwareCRM systemsHelpdesk systems

Soft Skills

organizationattention to detailwritten communicationverbal communicationquick learningcustomer servicepositive customer experience