Operations

• Review medical documentation from clinics to ensure all required information is complete and meets our internal standards.
• Contact medical suppliers by phone to confirm they can service specific referrals.
• Send referrals via fax or email to the appropriate medical suppliers.
• Follow up regularly with suppliers to confirm receipt, processing, and delivery of referred orders.
• Identify and escalate issues with referrals or supplier performance to team leadership.
• Support team growth by helping train and onboard new referral team members.

Referral Operations Associate

Operations Scheduler – Home Care Services

Marketing & Digital Operations Specialist

Operations Specialist – Record Request Triager

Operations Specialist – Medical Records Reviewer

Operations Specialist – Inbound Document Monitor