Customer Success Manager

Versapay

Customer Success Manager managing relationships with Commercial Real Estate customers at Versapay. Driving engagement, retention, and maximizing ROI through strategic advisory and scalable programs.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $78,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention
Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI
Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth
Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer
Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders
Maintain accurate account records and activity logs within SFDC and HubSpot

Requirements

What you’ll need

2–5 years of experience in Customer Success, Account Management, or Program/Project Management
Experience owning the full renewal process
Proven ability to manage a large book of business with a data-driven, scaled approach
Strong communication and organizational skills with the ability to prioritize across competing demands
Experience building and executing customer programs or playbooks that drive measurable outcomes
Comfort working in a fast-paced, high-growth environment
Experience with MRI software is a plus
Experience in Commercial Real Estate is a plus
Candidates with 5+ years in Accounts Receivable would also be considered

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Versapay Website LinkedIn All Job Openings 201 - 500 employees Founded 2006 🤝 B2B 💳 Fintech ☁️ SaaS 💰 $4M Post-IPO Debt on 2019-11 B2B
Fintech
SaaS Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing. Customer Success Manager 🔥 35 minutes ago 🇺🇸 United States – Remote 💵 $70k - $78k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention
Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI
Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth
Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer
Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders
Maintain accurate account records and activity logs within SFDC and HubSpot 🎯 Requirements
2–5 years of experience in Customer Success, Account Management, or Program/Project Management
Experience owning the full renewal process
Proven ability to manage a large book of business with a data-driven, scaled approach
Strong communication and organizational skills with the ability to prioritize across competing demands
Experience building and executing customer programs or playbooks that drive measurable outcomes
Comfort working in a fast-paced, high-growth environment
Experience with MRI software is a plus
Experience in Commercial Real Estate is a plus
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Hard Skills & Tools

Customer SuccessAccount ManagementProgram ManagementProject ManagementData-driven approachRenewal processCustomer programsPlaybooksMeasurable outcomesAccounts Receivable

Soft Skills

Communication skillsOrganizational skillsPrioritizationCollaborationCustomer advocacyEngagementRetentionProactive identificationTrust buildingAdaptability