Customer Success Manager – Software Solutions
Versapay
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $85,000 - $100,000 per year
About the role
- Seamlessly transition customers from onboarding to long-term adoption
- Focus on growing installed base revenue
- Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
- Develop and maintain Success Plans in collaboration with customers
- Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
- Collaborate with sales, professional services, support, underwriting, marketing, and product teams
- Partner with Customer Care to maintain visibility into customer issues
- Propose scalable enhancements to our customer journey
Requirements
- 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
- Proven track record managing high ARR customers in the Fintech industry
- Demonstrated experience managing strategic accounts and engaging with C-level executives
- Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
- Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
- Knowledge of strategic account management methodologies and best practices
- Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSKPI trackingStrategic account managementPresentation skillsProposal developmentRetention strategiesGrowth strategiesChurn mitigation
Soft Skills
CollaborationCommunicationLeadershipTrainingEngagement with C-level executivesCustomer journey enhancementProblem-solvingRelationship managementAdaptabilityStrategic thinking