IT Analyst III
Versant Power
full-time
Posted on:
Location Type: Hybrid
Location: Bangor • Maine • United States
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About the role
- Troubleshoot and resolve problems with Microsoft (MS) business and ColdFusion web applications
- Monitor and complete routine daily application support tasks
- Evaluate, refine, and upgrade current business applications
- Develop, test, and maintain both desktop and web-based applications
- Develop, test, and maintain .NET and C# applications with in-depth knowledge of Model View Controller (MVC)
- Develop, test, and maintain ColdFusion-based applications and SQL Server Reporting services-based reports
- Provide performance reports, data analytics, and problem analysis
- Prepare work and budgetary estimates for business and technology projects
- Plan and communicate specific work tasks for ongoing maintenance
- Act as Project Manager (PM) for various business application projects as needed
- Maintain knowledge and understanding of existing and emerging MS Office applications, .NET Visual Studio applications, and ColdFusion web applications
- Cultivate and sustain business relations with clients, external service providers, and other support staff
- Provide oversight of outsourced vendor services
- Act as a technical liaison for project teams and management
- Administer disaster recovery and technical asset review documentation
- Fulfill internal/external audit requests and test change control processes
- Maintain knowledge of existing and emerging technology related to Versant Power and other electric utilities
- Participate in scheduled and unscheduled IT on-call as necessary
- Perform designated duties related to outage restoration activities
Requirements
- Must have a degree in Computer Science or related field and/or 6-years’ experience in a client-focused IT support role
- Expertise and experience working with MS Office applications suite, including Access, Excel, Project, and Word
- Knowledge and experience with SQL, SQL Server, SQL Server Reporting Services (SSRS), XML, C#, .Net. (Microsoft Visual Studio), and ColdFusion
- Reporting expertise with one or more (SQL Server reporting services and/or Crystal Reports)
- Experience with system integrations and interfaces
- Expertise with Oracle or MS SQL
- Must have knowledge of testing methodologies
- Must have a strong customer service ethic and ability to work independently or within teams with minimal supervision
- Experience with project management methodologies, i.e. ITIL, PMI, PMBOK, etc.
- Must possess excellent oral and written communication skills
- Although not required, experience with utility application systems, billing and fleet systems, and/or electrical infrastructure
- Must be willing to travel for training and user group participation
- Must be willing to work overtime as necessary to achieve deadlines
- Valid Maine driver's license required
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
C#.NETColdFusionSQLSQL ServerSQL Server Reporting ServicesXMLModel View Controllerreportingtesting methodologies
Soft Skills
customer servicecommunicationindependent workteamworkproject managementproblem analysisbudget estimationclient relationstechnical liaisonoversight