Analyst

• Define project requirements by conducting discovery, scope reviews, workshops and data/process analysis. Identify project milestones, phases, and elements to ensure satisfactory project delivery.
• Develop, coordinate and execute project plans, task schedules and resource activities to ensure on-time and effective delivery of complex implementation and integration projects.
• Establish an in-depth understanding of the Versana product, integration capabilities and implementation process.
• Work closely and directly with customers. Effectively manage customer expectations with respect to product capabilities and project delivery milestones. Develop and nurture relationships with key customer stakeholders.
• Manage project risks, issues/problems and activity progress to ensure project goals (deadline, scope, quality) are achieved. Assist with problem resolution, risk mitigation, and escalation as needed.
• Regularly monitor project progress and report on status for both internal and customer audiences.
• Potentially manage multiple projects and clients simultaneously and adhere to project deliverables and timelines.
• Provide formal and informal user training.
• Be comfortable wearing multiple hats and being hands-on in a dynamic startup environment.
• Help prepare test plans and work closely with QA team to test application and ensure quality product is delivered to end customers.
• Work closely with customer support team to provide assistance as needed by answering questions, troubleshooting issues, and escalating as necessary.

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