Registry Administrator
Verra
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • United States
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About the role
- Support registry users with opening and using their accounts, including creating new project records, and issuing, transferring, and retiring VCUs and other units
- Review documents submitted by accountholders for completeness and accuracy
- Respond to accountholder enquiries and registry-related requests, always maintaining a high standard of registry user satisfaction
- Coordinate closely with the Verra program team to ensure project listing, registration, and issuance requests are processed efficiently
- Work closely with other Verra departments on user requests and issues
- Work with the Verra Registry developer to resolve data and software issues and participate in functional testing of Registry system enhancements
- Draft and update FAQs, user guides and standard operating procedures for our customers and the registry administrator team
- Process Know-Your-Customer (KYC) checks on new registry account applications
- Coordinate with the Verra finance team to track and process accountholder invoices.
Requirements
- At least three years of relevant work experience
- A bachelor’s degree, or higher, in a relevant field
- Strong customer service and communication skills, with an emphasis on interacting with stakeholders in a highly responsive and professional manner, even under high-pressure situations
- Strong attention to detail
- Strong organisational skills with the ability to prioritise and to work quickly and accurately, delivering to multiple deadlines
- A willingness to occasionally work off-hours, including weekends and holidays, as demand for Registry services may require
- Culturally aware with the ability to collaborate with stakeholders and partners from different countries and cultures
- Self-starter with ability to excel in a professional environment with limited supervision
- Excellent written and verbal communication skills.
Benefits
- Medical, vision and dental care, and life insurance
- Verra contributions to each employee’s retirement plan/pension scheme with employee and employer contributions
- Paid leave, comprising 22-30 days vacation, 7 days of annual sick leave, holidays, and sabbatical after five years of service
- Funds to support professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisfunctional testingKnow-Your-Customer (KYC) checksdocument reviewuser guide draftingstandard operating procedures
Soft skills
customer servicecommunicationattention to detailorganizational skillsprioritizationcollaborationself-startercultural awareness