Senior Customer Care Specialist

Verra Mobility

Senior Customer Care Specialist providing assistance to rental car customers regarding tolls and violations. Demonstrating exceptional customer service while utilizing multiple tools and applications.

Posted 4/29/2026full-timeRemote • South Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide information and services to rental car customers for any tolls or violations incurred during their rental
Provides customers with a one-stop resolution and education on products and services
Providing account information and/or status
Solving product or service-related problems
Processing payments
Displays positive, professional and empathetic customer-focused approach
Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
Develops and maintains product, process and technical knowledge related to services
Exhibits effective communication skills tailored to the audience
Is able to document customer interactions in a clear and concise manner

Requirements

What you’ll need

High School Diploma or GED equivalent
2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
Proficiency with Windows based applications, including Office and Outlook
Minimum of 30 words per minute typing skills
Strong interpersonal skills and ability to interact with varying personalities
Bi-lingual (Spanish) is a plus
Must demonstrate reliability and dependability, including schedule adherence and attendance
Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday

Benefits

Comp & perks

Professional development
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinbound call center experiencetyping skills

Soft Skills

interpersonal skillscommunication skillsreliabilitydependabilityflexibilityempathetic approach

Certifications

High School DiplomaGED