Collection Counselor
Dovenmuehle
Account Servicing Specialist - 30 Day Collections
Veros Credit
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- The Account Servicing Specialist (30 Days) will be responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software
- Essential Responsibilities: Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan
- Accurately and professionally document account information and collection activities
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers
- Other duties as assigned
Requirements
- 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry
- Effective communication, negotiation, and problem-solving skills
- Ability to read, interpret and apply federal, state, and local collections regulations
- Ability to interact with customers in a professional, tactful, and sensitive manner
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team
- Available to work a flexible work schedule and overtime as needed
- High School Diploma or GED
