Account Servicing Specialist, 30 Day Collections

Veros Credit

full-time

Posted on: 8/15/2025

Location Type: Remote

✨ AI Apply

💰 $20 - $25 per hour

About the role

Responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software.
Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
Accurately and professionally document account information and collection activities.
Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
Other duties as assigned.

3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
Effective communication, negotiation, and problem-solving skills.
Ability to read, interpret and apply federal, state, and local collections regulations.
Ability to interact with customers in a professional, tactful, and sensitive manner.
Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
Available to work a flexible work schedule and overtime as needed.
High School Diploma or GED.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicing softwareskip tracing

Soft Skills

communicationnegotiationproblem-solvingprofessionalismtactsensitivityindependenceteamwork

Certifications

High School DiplomaGED