IT Administrator

VeroHR

. Act as the primary on-site IT contact, providing first-line support to users and working closely with the external IT MSP .

Posted 4/21/2026full-timeRoyal Tunbridge Wells • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as the primary on-site IT contact, providing first-line support to users and working closely with the external IT MSP
Log, triage, and coordinate support requests, ensuring timely resolution and escalation where required
Manage joiner, mover, and leaver processes, including user accounts, access, and equipment allocation/recovery
Set up and support devices (laptops, mobiles, peripherals) and assist with user onboarding and mobile device management
Maintain IT documentation and asset registers, ensuring accuracy across systems, equipment, and procedures
Act as a liaison between the business, MSP, and external suppliers, supporting communication and service delivery
Support routine IT operations such as software rollouts, system updates, and device refreshes
Assist with small IT improvement initiatives, system changes, and rollout of new tools, including user guidance and training
Promote IT best practices, including security, data protection, and effective system use across the organisation

Requirements

What you’ll need

Experience in an IT support or systems administration role
Good understanding of Microsoft 365, Active Directory / Entra ID, and Windows environments
Strong organisational skills with the ability to manage multiple tasks and priorities
Clear communication skills, with the ability to support both technical and non-technical users
A proactive, enthusiastic approach with a willingness to learn and develop
Desirable but not essential: Experience with Microsoft 365 administration (user management, permissions)
Familiarity with ticketing systems
Basic understanding of networking concepts
Experience supporting mobile devices or MDM tools
Interest in cyber security or IT improvement projects

Benefits

Comp & perks

Competitive salary of £30,000
Hybrid working – 3 days in the office (Tunbridge Wells / Maidstone) and 2 days from home
Opportunity to gain certifications and develop professionally
25 days holiday (increasing by 1 day from year 3, up to a maximum of 30 days) + bank holidays
Birthday day off
Life cover from commencement of employment
Workplace pension scheme (auto enrolment after 3 months of employment)
Private Medical cover for employee (company pays for membership, employee pays tax element - after successful probationary period)
EV Scheme (after 12 months service and additional eligible criteria applies)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystems administrationMicrosoft 365Active DirectoryWindows environmentsmobile device managementnetworking conceptsticketing systemsIT documentationasset management

Soft Skills

organisational skillscommunication skillsproactive approachenthusiasmability to manage multiple taskssupport for technical userssupport for non-technical userswillingness to learnuser guidancetraining