Director of Service Delivery

Vero Networks

Director of Service Delivery overseeing fiber infrastructure projects at Vero Networks. Leading a high-performing team and managing client relationships in a remote role.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesLead💰 $135,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high-performing team responsible for the end-to-end delivery of complex fiber infrastructure projects
Champion a culture of accountability and continuous improvement
Identify, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors
Project management of multiple projects including establishing project schedules and maintaining project budgets
Oversight of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks
Act as a primary operational partner for key accounts
Responsible for high-stakes client relationships and leading critical project communications
Validation and approval of vendor invoices
Serve as a strategic technical lead for OSP operations
Support build cost estimates and delivery timelines for the sales team
Drive operational maturity by designing and refining scalable processes

Requirements

What you’ll need

10+ years of operational leadership experience in high-stakes environments
Proven ability to lead, coach, and retain high-performing internal teams
Executive-level written and verbal communication skills
Comprehensive knowledge of the end-to-end project lifecycle, including utility engineering
Strong planning skills and ability to develop detailed project schedules
Development, management, and demonstrated command and control of large capital budgets
Thorough understanding of fiber network cost structure
Understanding of fiber engineering and documentation standards
Strong background in Google Suite (Sheets, etc.), Google Maps, Google Earth, Smartsheet

Benefits

Comp & perks

Paid life insurance
Short-term disability insurance
Paid medical plans
PTO
Holidays
Dental and vision options
401(k) with match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementfiber infrastructurebid managementcontract negotiationenvironmental engineeringOSP engineeringOSP constructionbudget managementcost estimationproject lifecycle

Soft Skills

leadershipcoachingcommunicationaccountabilitycontinuous improvementplanningproblem-solvingrelationship managementstrategic thinkingteam retention