BIM Engineer – Federal Sector
Procon Consulting
IoT
IT Service Desk Engineer
Vero Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $70,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Provide hands-on technical support for internal employee technical support requests.
- Manage the full support ticket lifecycle using our ticketing system.
- Provide troubleshooting for hardware and software issues.
- Administer and manage user accounts, groups, and access permissions within Azure Active Directory and Microsoft 365.
- Configure and maintain endpoint security tools and antivirus software.
- Maintain and contribute to internal knowledge base and technical documentation.
- Assist in planning small-scale IT projects and system integrations.
Requirements
- 3+ years of IT helpdesk or service desk experience.
- 2+ years of hands-on experience building and troubleshooting desktops/laptops.
- Experience with Azure Active Directory (Entra ID) / Microsoft 365 user management.
- Strong knowledge of Windows 11 and Microsoft Office applications.
- Experience with hardware & software support for peripherals like printers, scanners, various USB devices.
- Experience supporting collaboration tools like Microsoft Teams and Google Meet.
- Comfortable working with ticketing systems and remote support tools.
Benefits
- Paid Life Insurance
- Medical plans
- PTO
- Holidays
- Dental and vision options
- 401(k) with match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootinguser managementendpoint securityantivirus softwarehardware supportsoftware supportsystem integrationsWindows 11Microsoft Office
