Retention Execution Specialist

Verndale

Retention Execution Specialist executing Klaviyo email and SMS campaigns for Homestead’s eCommerce clients. Building segments, QAing launches, troubleshooting issues, and coordinating deployment across roughly 10 accounts.

Posted 8/5/2026full-timeRemote • 🇪🇨 EcuadorJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executing email and SMS campaigns using Klaviyo, with a strong focus on audience segmentation, quality assurance, and project management. Proficient in leveraging AI and automation tools to enhance marketing efficiency and execution quality.

Highest-signal resume keywords

Klaviyo Campaign ManagementEmail MarketingSMS MarketingAudience SegmentationQuality Assurance Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email MarketingSMS MarketingLifecycle MarketingCampaign BuildingAudience SegmentationQuality AssurancePerformance TrackingTroubleshootingProject ManagementAutomation Tools

Soft Skills

Attention to DetailOrganizational SkillsProblem SolvingCommunication SkillsAdaptability

Tools & Technologies

KlaviyoAsanaSlackGoogle WorkspaceFigma

Industry Keywords

Marketing OperationsCampaign ExecutionClient CommunicationProject CoordinationMarketing Automation

About the role

Key responsibilities & impact

Execute email and SMS campaigns and flows from build through deployment in Klaviyo
Build campaigns inside lifecycle marketing platforms
Create customer segments using established audience logic and approved strategy
Schedule campaigns and flows according to marketing calendars and approved timelines
Upload approved creative from Figma into Klaviyo using internal tools
Prepare campaign assets and generate previews for internal review and client approval
Build recurring reports and support execution performance tracking
Perform comprehensive QA, verifying links, personalization, dynamic content, segmentation, UTMs, formatting, rendering, and scheduling
Troubleshoot implementation issues and resolve campaign blockers
Partner with Retention Strategists, designers, copywriters, and project managers
Keep projects organized and moving toward launch across multiple active clients
Communicate risks, blockers, and shifting priorities
Update project management systems and documentation
Communicate directly with clients regarding scheduling, review requests, audience confirmation, deployment timing, and minor execution updates
Balance multiple campaigns while maintaining speed and accuracy
Identify recurring execution issues and recommend improvements to workflows, QA processes, and documentation
Standardize repeatable execution steps where appropriate
Leverage AI and automation tools responsibly to improve efficiency and execution quality

Requirements

What you’ll need

2–5 years of experience in email marketing, SMS marketing, lifecycle marketing, or marketing operations
Strong experience building campaigns, flows, audience segments, and QA processes in Klaviyo or similar lifecycle marketing platforms
Strong attention to detail and organizational skills
Ability to manage multiple priorities simultaneously
Ability to work quickly without sacrificing accuracy
Strong written and verbal English communication skills
Ability to solve problems independently within defined processes and ask for help when needed
Comfortable working in structured systems while adapting to changing priorities
Experience using Asana, Slack, Google Workspace, and modern marketing platforms
Interest in using AI and automation to improve efficiency and execution quality
Ability to work standard business hours, 9:00am–5:00pm, in ET, CT, MT, or PT time zones

Benefits

Comp & perks

Fully remote role
Equal opportunity employer
Reasonable accommodation for individuals with disabilities