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Senior Manager, Client Success, DXP
VerndaleSenior Manager in Client Success managing client portfolios and fostering relationships. Driving revenue growth and mentoring team members at digital experience agency Verndale.
About the role
Key responsibilities & impact- Manage a strategic client portfolio typically representing $3M–$8M in annual revenue
- Own revenue growth, retention, and overall account health within the portfolio
- Serve as senior relationship lead across multiple client engagements
- Identify expansion opportunities across client organizations
- Build trusted relationships with senior client stakeholders
- Act as a strategic advisor connecting Verndale capabilities to client priorities
- Facilitate strategic conversations around digital initiatives
- Maintain strong communication between clients and internal teams
- Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams
- Ensure alignment between client goals, account strategy, and delivery execution
- Coordinate cross‑functional teams to deliver cohesive client outcomes
- Anticipate and mitigate risks affecting the client experience
- Lead upsells and cross‑sell opportunities within accounts
- Support proposal development and client presentations
- Collaborate with business development leaders on account expansion
- Monitor revenue growth, forecasting, and margin health
- Lead renewal and pricing discussions
- Maintain accountability for financial performance of accounts
- Mentor Client Success Managers and other client‑facing team members
- Lead cross‑functional collaboration across delivery teams
- Contribute to best practices within the Client Success organization
Requirements
What you’ll need- 8–12 years of experience in client success, account management, or consulting environments
- Experience managing multi‑million‑dollar client portfolios
- Strong commercial and financial acumen
- Bachelor’s degree required
- Up to 25%-50% travel.
- Advanced French proficiency (spoken, written, and reading) strongly preferred.
Benefits
Comp & perks- Generous paid company holidays
- Vacation
- Paid sick time starting on day one
- Top-of-the-line Health Insurance
- Monthly perks customized to meet individual employees’ needs
- Regular training and professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client successaccount managementconsultingrevenue growthfinancial performanceforecastingproposal developmentupsellingcross-sellingrisk mitigation
Soft Skills
relationship managementstrategic advisingcommunicationcollaborationmentoringproblem-solvingorganizational skillsleadershipclient engagementtrust building
Certifications
Bachelor's degree