Senior Manager, Client Success – Salesforce Practice

Verndale

Senior Manager, Client Success for Salesforce at Verndale managing multi-million dollar accounts. Focused on client growth and ensuring exceptional service experience.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $125,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings)
Be accountable for growth, retention, and overall account health
Act as the primary relationship lead across multiple engagements
Build and execute account plans that lead to real expansion over time
Identify and lead upsell and cross-sell opportunities
Build account plans focused on growth
Spot gaps where Verndale can add value
Work with teams to turn opportunities into revenue
Run focused sales plays across your portfolio
Build relationships with Salesforce Account Executives
Partner to identify and co-sell opportunities
Join account planning and pipeline discussions
Align work with Salesforce priorities
Position Verndale as a trusted Salesforce partner
Ensure the client experience is consistent and high quality
Bring together cross-functional teams
Spot and resolve issues early
Keep teams aligned on priorities
Step in when needed to keep things moving
Build relationships with senior stakeholders
Act as a trusted advisor
Lead strategic conversations
Communicate clearly and consistently
Monitor revenue, forecasts, and margins
Lead renewal and pricing discussions
Ensure clients understand value
Stay accountable for financial performance
Mentor Client Success Managers
Promote strong collaboration
Help improve account management practices

Requirements

What you’ll need

8–12 years in Client Success, Account Management, or consulting
Experience managing multi-million-dollar accounts
Proven revenue growth track record
Experience with Salesforce ecosystem
Strong commercial instincts

Benefits

Comp & perks

Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
Support a healthy work/life balance.
Fully remote enabled and embrace the evolving definition of the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrevenue growthupsellcross-sellaccount planningfinancial performanceclient experience managementsales playspipeline managementconsulting

Soft Skills

relationship buildingcommunicationcollaborationstrategic thinkingmentoringproblem-solvingleadershipaccountabilitycommercial instinctsstakeholder management