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About the role
Key responsibilities & impact- Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
- Own revenue growth, retention, and overall account health within the portfolio.
- Serve as senior relationship lead across multiple client engagements.
- Identify expansion opportunities across client organizations.
- Build trusted relationships with senior client stakeholders.
- Act as a strategic advisor connecting Verndale capabilities to client priorities.
- Facilitate strategic conversations around digital initiatives.
- Maintain strong communication between clients and internal teams.
- Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
- Ensure alignment between client goals, account strategy, and delivery execution.
- Coordinate cross‑functional teams to deliver cohesive client outcomes.
- Anticipate and mitigate risks affecting the client experience.
- Lead upsells and cross‑sell opportunities within accounts.
- Support proposal development and client presentations.
- Collaborate with business development leaders on account expansion.
- Monitor revenue growth, forecasting, and margin health.
- Lead renewal and pricing discussions.
- Maintain accountability for financial performance of accounts.
- Mentor Client Success Managers and other client‑facing team members.
- Lead cross‑functional collaboration across delivery teams.
- Contribute to best practices within the Client Success organization.
Requirements
What you’ll need- 8–12 years of experience in client success, account management, or consulting environments.
- Experience managing multi‑million‑dollar client portfolios.
- Strong commercial and financial acumen.
- Bachelor’s degree required.
- Up to 25%-50% travel.
- Successful candidates must be able to travel freely to client locations in the United States and Canada.
Benefits
Comp & perks- Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
- Support a healthy work/life balance.
- Fully remote enabled and embrace the evolving definition of the workplace.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successrevenue growthfinancial performanceproposal developmentforecastingrisk mitigationupsellingcross-sellingstrategic advisory
Soft Skills
relationship buildingcommunicationcollaborationmentoringstrategic thinkingproblem-solvingleadershiporganizational skillsclient engagementteam coordination
Certifications
Bachelor's degree