Director – Operations Support

Verizon

Verizon director leading global event monitoring, crisis management, and disaster response operations. Managing GEMC teams, resilience programs, activations, budgets, and executive reporting.

Posted 8/21/2026full-timeBasking Ridge • New Jersey, Texas • 🇺🇸 United StatesSeniorLead💰 $121,500 - $233,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global event management, crisis response, and business continuity planning, with a strong focus on operational performance and data-driven decision-making. Proven ability to manage complex workstreams and influence senior leadership in high-stakes environments.

Highest-signal resume keywords

Crisis ManagementBusiness Continuity PlanningGlobal Event CoordinationIncident ManagementEmergency Notification Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis Management PlansIncident Command SystemBusiness Continuity FrameworksOperational ScorecardsData-Driven AccountabilityAsset ManagementOperational Data Reporting AutomationMulti-Stage PlanningLabor Business ContinuityVendor Procurement Governance

Soft Skills

LeadershipChange ManagementInfluencing Decision-MakingCoachingCollaboration

Tools & Technologies

Fusion Risk ManagementVerizon Emergency Notification SystemHRIS IntegrationAutomation ToolsAI Reporting Infrastructure

Certifications & Qualifications

CEMCBCPMBA

Industry Keywords

TelecommunicationsCritical InfrastructureNetwork OperationsResilience FunctionUnion-Represented Workforce

About the role

Key responsibilities & impact

Lead Verizon’s Global Event Management Center (GEMC), a nationally scoped center responsible for global event monitoring, threat assessment, incident management, labor business continuity, and disaster response
Build, coach, and develop a high-performing GEMC leadership team
Hold formal activation authority over Crisis Management Plans and coordinate incident management and response across domestic and international events
Lead GEMC sub-teams including ISAC/Incident Management, Response Team & MERIT, Program & Project Management, and Business Continuity Planning
Own the SR&BC disaster response framework across Preparedness, Response & Recovery, and Mitigation
Drive the Labor Business Continuity program and manage Verizon’s CBA contract portfolio
Oversee the Frontier/GEMC integration workstream, including organizational structure, process alignment, VENS migration, and HRIS integration
Define GEMC performance management, operational scorecards, data-driven accountability, prioritization, and executive reporting
Modernize GEMC reporting infrastructure through automation and AI
Own GEMC operating and capital budgets, asset lifecycle strategy, vendor procurement governance, and storage/inventory
Maintain activation-ready oversight of the Verizon Emergency Notification System
Represent GEMC during high-profile planned event activations, coordinating calls, situation reports, and executive briefings
Champion change management and organizational alignment across a matrixed, cross-functional environment

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Ten or more years of relevant experience, demonstrated through work and/or military experience or specialized training
Experience leading organizational response to large-scale, high-visibility events, including multi-stage planning, activation, and after-action review
Experience briefing senior leadership audiences and influencing decision-making during active incidents or program reviews
Experience managing complex, concurrent workstreams under time-sensitive conditions
Experience operating across a national footprint, with global event coordination across the Americas, EMEA, and APAC
On-call availability required with activation authority during declared GEMC incidents
Experience within telecommunications, critical infrastructure, or similar operations, particularly within a network operations or resilience function
Familiarity with Business Continuity frameworks (BCP), the Incident Command System (ICS), and enterprise resilience/reporting platforms such as Fusion Risk Management
Experience supporting or leading Labor Business Continuity planning in a union-represented workforce environment
Background in emergency notification systems (VENS/OnSolve/AlertMedia), large-scale asset management, or operational data reporting automation
Prior experience managing field operations
CEM, CBCP, or equivalent professional certification is an additional qualification
MBA or advanced degree in Business Administration, Organizational Leadership, or a related field is an additional qualification

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home & auto insurance
Matched 401(k) savings plan
Up to 8 company paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Potential premium pay such as overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Hybrid work arrangement with work-from-home days and a minimum of three days per week in the office