Senior Director – Installation & Maintenance

Verizon

Verizon executive leading Northern New Jersey fiber installation and maintenance operations. Overseeing field teams, network reliability, budgets, union partnerships, and AI-enabled efficiency initiatives.

Posted 8/5/2026full-timeNewark • New Jersey • 🇺🇸 United StatesSenior💰 $184,000 - $321,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership in telecommunications operations, with a focus on installation and maintenance of fiber engineering systems, budget management, and enhancing customer experience through effective team development and operational efficiency.

Highest-signal resume keywords

Telecommunications Operations ManagementFiber Engineering & Operations ExpertiseBudget Preparation and Cost EstimatingUnion Relations and Grievance HandlingField Operations Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and Maintenance of FiOSHigh-Speed Internet SystemsOptical Distribution NetworksCopper/POTS InfrastructurePreventive and Corrective MaintenanceData Analysis and Problem SolvingProject ManagementSLA Compliance EnforcementOperational Metrics DevelopmentAI-Driven Workflow Implementation

Soft Skills

Excellent Written and Verbal CommunicationTeam Leadership and MentoringCollaborative Partnership CultivationAnalytical ThinkingOrganizational Skills

Certifications & Qualifications

Bachelor's Degree in Related Field

Industry Keywords

TelecommunicationsField OperationsUnionized EnvironmentsCustomer ExperienceNetwork Installation and Maintenance

About the role

Key responsibilities & impact

Provide strategic leadership, executive oversight, and operational direction for Northern New Jersey installation and maintenance activities within Fiber Engineering & Operations
Lead a large, multi-tiered field operations organization serving Consumer, Business, Wholesale, and Enterprise customers
Oversee installation and maintenance of FiOS, High-Speed Internet, Special Services, POTS, and Customer Premise Equipment
Direct preventive and corrective maintenance strategies to maximize network uptime and minimize mean-time-to-repair
Enforce SLA compliance and establish quality-control frameworks, standardized workflows, and operational metrics
Improve first-time resolution rates, reduce repeat trouble reports, and elevate customer experience
Define and execute long-term market-wide I&M service-delivery strategy
Lead, mentor, engage, and develop field operations talent while cultivating collaborative union partnerships
Build, forecast, and manage multi-million-dollar annual operational and CapEx budgets
Drive cost efficiencies, optimize truck-roll productivity, and oversee fleet and equipment resources
Cultivate a safety-first culture across customer premises and field environments
Champion AI-driven workflows, automation, and other technology solutions to improve workforce efficiency

Requirements

What you’ll need

Bachelor's Degree in a related field, or equivalent experience
8+ years of progressive experience in telecommunications operations
Comprehensive technical knowledge of large-footprint carrier networks and systems
Extensive technical knowledge of Verizon infrastructure and Fiber Engineering & Operations footprint systems
Comprehensive understanding of FE&O field operations and cross-organizational coordination for network installation, testing, and maintenance
Excellent written and verbal communication skills
Extensive hands-on experience with installation, testing, and repair in outside-plant telecommunications environments
Deep knowledge of FiOS, underground/aerial fiber design, copper/POTS infrastructure, optical distribution networks, and high-speed internet
Wireless experience is a plus
7+ years of relevant supervisory experience managing multi-tiered leadership teams
Proven experience leading large field and engineering teams in heavily unionized environments
Demonstrated success handling complex labor relations, union grievance processes, direct work with union officials, and interpretation of collective bargaining policies
Advanced knowledge of cost estimating, budget preparation, and schedule performance for major CapEx/OpEx projects
Strong analytical and critical problem-solving skills
Ability to organize complex data, build strategic recommendations, and manage competing priorities
Must work within the Northern New Jersey territory

Benefits

Comp & perks

Medical, dental, and vision coverage
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Premium pay opportunities including overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service