Senior Conversational AI Engineer, Agentic Search

Verizon

Senior Lead Conversational AI & Search Engineer at Verizon focusing on enterprise intelligent virtual agents and AI search solutions. Engaging customers through cutting-edge Google AI technologies while driving business success in a hybrid work environment.

Posted 7/25/2026full-timeIrving • New Jersey, Texas • 🇺🇸 United StatesSenior💰 $120,500 - $231,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and developing Conversational AI solutions using Google Cloud technologies, including Dialogflow and Vertex AI. Proficient in integrating AI solutions with enterprise architectures and optimizing user experiences through rigorous testing and validation.

Highest-signal resume keywords

Google Cloud Contact Center AI (CCAI)Dialogflow (CX/ES)Vertex AI SearchGoogle Agent Development Kit (ADK)REST/SOAP API Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational AI ArchitectureSolution DevelopmentUser Experience OptimizationTesting and ValidationIntegration of AI Solutions

Soft Skills

Problem SolvingTechnical Communication

Tools & Technologies

Google CloudREST APIsSOAP APIsPub/Sub MessagingWebhook Integrations

Industry Keywords

Large Language Models (LLMs)Context-Aware DiscoveryRetrieval-Augmented Generation (RAG)

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Architecting, supporting, and improving the end-to-end Conversational AI (CCAI) and Enterprise Search design and development lifecycle
Designing, building, and maintaining sophisticated conversational agents using Google Cloud Contact Center AI (CCAI), Dialogflow (CX/ES), and the Agent Development Kit (ADK)
Integrating Vertex AI and Google Enterprise Search/Vertex AI Search to build intelligent, context-aware discovery and retrieval-augmented generation (RAG) experiences
Solving complex user experience challenges, resolving agent defects, optimizing search relevance, answering technical questions, and conducting rigorous testing and validation

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required
Experience architecting and building solutions with Google CCAI, Dialogflow (CX or ES), or Vertex AI Search & Conversation
Experience in Google Agent Development Kit (ADK)
Experience integrating Google AI solutions with non-Google enterprise architectures via REST/SOAP APIs, pub/sub messaging, and webhook integrations
Familiarity with Large Language Models (LLMs)

Benefits

Comp & perks

medical
dental
vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance