Unified Collaboration Engineer

Verizon

Unified Communications Engineer at Verizon supporting UC Engineering for US Navy infrastructure. Designing, configuring and troubleshooting unified communications systems and applications.

Posted 7/10/2026full-timeSan Diego • California, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $109,500 - $209,000 per yearWebsite

Tech Stack

Tools & technologies

UnityVoIP

About the role

Key responsibilities & impact

support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure
serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support
utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshoot Navy’s unified communications systems and applications
Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems
Work as part of UC Team to maintain enterprise Cisco voice, video, presence systems
Understand the codecs, protocols of Cisco and Ribbon technologies
Implement Cisco / Ribbon gateways
Help with basic Network troubleshooting
Create, maintain and update documentation of voice/video systems
Support IP communication networks in operations
Mentor and develop junior personnel

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience required, demonstrated through work experience and/or military experience
Active Secret Security Clearance or the ability to obtain it
Located near a NAVY base (i.e. San Diego or Norfolk, etc)
DOD 8570 Compliant - Security+
Federal Gov or Military Agency experience in Telecom space
Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience
Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite
Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS) CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS)
Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics
Proven experience and solid understanding of SIP and PRI circuits

Benefits

Comp & perks

medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Unified CommunicationsNetwork TroubleshootingTelecommunicationsTier III SupportSIP and PRI CircuitsCisco Voice SystemsVideo Communication SystemsService DeliveryImplementation ProjectsDocumentation Maintenance

Soft Skills

MentoringTeam Collaboration

Certifications

Bachelor's DegreeActive Secret Security ClearanceDOD 8570 Compliant - Security+