Business Account Specialist – SLED

Verizon

Business Account Specialist managing SLED accounts for Verizon. Responsible for sales support, problem resolution, and driving revenue growth.

Posted 7/3/2026full-timeAshburn • Virginia • 🇺🇸 United StatesJunior💰 $42,000 - $68,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and sales support capabilities, with a focus on identifying opportunities for upselling and cross-selling. Proven experience in problem resolution and driving customer satisfaction within the SLED sector.

Highest-signal resume keywords

Customer Opportunity IdentificationSales Support ExperienceProblem Resolution SkillsProspecting and Closing SalesSLED Customer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TrackingAccount Strategy SupportCustomer Success PlanningBusiness ProspectingSolution Recommendation

Soft Skills

Effective CommunicationCustomer CareCollaboration with Sales Team

Tools & Technologies

My Business

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

SLEDSalesCustomer InteractionUpsellCross-Sell

About the role

Key responsibilities & impact

Build our client-base and make our current customers even happier
Prospect for new customers while partnering with the sales team to close opportunities
Support account strategy with sales
Support 'success plans' with customers
Drive and train online self-service, My Business, adoption of features and users to SLED customers
Resolve customer problems and recommend solutions
Report out on and identify opportunities to increase in person customer interactions for the Sales Reps
Collaborate with sales to identify upsell, cross-sell and migration opportunities

Requirements

What you’ll need

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
A valid driver’s license
Eligibility to pass Motor Vehicle Record check
Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives
Experience prospecting, selling, sales support, and problem resolution for business accounts
Experience in hunting for new business and partnering with the sales team to close the sale
Familiarity with crafting programs with products that will wow our customers
Experience in supporting the resolution of customer problems and recommending solutions
Managed sales tracking and made appointments for a sales team

Benefits

Comp & perks

Best in class medical, dental and vision
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan
Qualified student loan repayments or a combination of both
Sales recognition programs
Lucrative paid time off including five weeks of paid time off (vacation, holidays, and personal days)
8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)
Up to $8k per year in tuition assistance
Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.
Additional perks to support V-teamers and their loved ones