Unified Collaboration Engineer

Verizon

Unified Communications Engineer supporting the US Navy NMCI UC Infrastructure at Verizon. Utilizing broad knowledge to design, configure, implement, and troubleshoot communication systems.

Posted 6/27/2026full-timeNorfolk • California, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $109,500 - $209,000 per yearWebsite

Tech Stack

Tools & technologies

UnityVoIP

About the role

Key responsibilities & impact

Support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure.
Serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support.
Utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshoot Navy’s unified communications systems and applications.
Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems.
Maintain enterprise Cisco voice, video, presence systems.
Understanding the codecs, protocols of Cisco and Ribbon technologies.
Implementing of Cisco / Ribbon gateways.
Help with basic Network troubleshooting.
Create, maintain and update documentation of voice/video systems.
Support IP communication networks in operations.
Mentor and develop junior personnel.

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Active Secret Security Clearance or the ability to obtain it.
Located near a NAVY base (i.e. San Diego or Norfolk, etc)
DOD 8570 Compliant - Security+
Federal Gov or Military Agency experience in Telecom space
Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience.
Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite.
Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS) CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS).
Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics.
Proven experience and solid understanding of SIP and PRI circuits.

Benefits

Comp & perks

medical
dental
vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
other incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cisco Unified Call ManagerCisco Unity Connection ServerCisco Video Communication ServerCisco Telepresence MCU ChassisCisco Meeting ServerCisco IM and Presence ServicesCisco Unified AttendantCisco Emergency ResponderCisco PrimeCisco Telepresence Management

Soft Skills

mentoringtroubleshootingproblem resolutioncommunication

Certifications

Bachelor's degreeActive Secret Security ClearanceDOD 8570 Compliant - Security+Cisco CCNP Collaboration