Customer Enablement Delivery Manager

Verizon

Customer Enablement Delivery Manager at Verizon designing scalable digital learning programs. Partnering with teams to enhance digital education and support customer experience through automated learning.

Posted 6/26/2026full-timeRolling Meadows • Florida, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $94,500 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Design and build scalable digital learning programs like online academies, automated onboarding paths, and on-demand webinar series
Partner with the Customer Enablement Supervisor and live training teams to ensure digital content complements human-led customer education efforts
Partner with Product teams to build automated education directly into the customer’s first 60 days
Create specialized digital training tracks that ensure customers can successfully set up and leverage our software on their own
Work closely with Digital CX and Product teams to bring the right helpful guides and tutorials directly inside our software
Track how well our automated and digital training programs are actually working

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience required
Scaled Education Experience: A strong background in building digital customer academies, automated learning journeys, and on-demand content.
Business & Revenue Focus: A clear understanding of how scaled customer education directly reduces support costs, drives product adoption, and improves customer retention.
Digital Adoption Tools: Experience building in-app guides, pop-ups, and walkthroughs using digital adoption platforms (e.g., Pendo, WalkMe, or similar software).
Data-Driven Problem Solving: The ability to look at product usage data and support tickets to figure out exactly where customers are getting stuck
Cross-Functional Collaboration: Proven ability to work closely with Product, Support, and Customer Success teams to drive a blended learning experience.

Benefits

Comp & perks

medical, dental, vision, short and long term disability
basic life insurance, supplemental life insurance, AD&D insurance
identity theft protection, pet insurance and group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance and tuition assistance
other incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital learning programsautomated onboardingonline academiesdigital training tracksin-app guidespop-upswalkthroughsdata analysiscustomer educationscaled education experience

Soft Skills

cross-functional collaborationdata-driven problem solvingbusiness focusrevenue focus

Certifications

Bachelor’s degree