Senior Manager, Customer Success Enablement Delivery

Verizon

Lead enablement strategist for Verizon's Global Customer Success organization. Focus on revenue retention and account expansion in hybrid environment.

Posted 6/26/2026full-timeRolling Meadows • California, Illinois, Texas • 🇺🇸 United StatesSenior💰 $98,500 - $188,000 per yearWebsite

About the role

Key responsibilities & impact

Build the complete enablement strategy for SAMs and CSMs, focusing on relationship management, account retention, and account expansion
Partner with Product Marketing and GCS Leadership to turn product updates into clear, compelling sales messaging for our current customers
Create competitive defense strategies and value-selling playbooks, including building ROI calculators and running hands-on objection-handling workshops
Act as the readiness leader for the GCS team during major product launches and pricing changes
Design structured training and certification programs so the team is fully prepared to sell new features and handle competitor pushback
Build clear skill frameworks for the GCS organization to identify gaps in negotiation, account planning, and Executive Business Reviews (EBRs)
Use tools like Salesforce and Gainsight to track how enablement programs impact quota attainment, churn reduction, and account growth
Act as the voice of the GCS organization, sharing frontline feedback with Product and Sales teams
Translate competitive intelligence and win/loss data into practical, everyday sales strategies

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required
Strong understanding of B2B SaaS and hardware pricing models, Lifetime Value (LTV), and Net Revenue Retention (NRR) strategies
The ability to confidently advise, influence, and drive behavioral change among senior Customer Success professionals and executive leadership
Experience building value-selling methodologies, certification programs, and account management frameworks
Skilled in using CRM and Customer Success tools (like Salesforce and Gainsight) to turn data into effective training strategies and track return on investment
Proven ability to look at a drop in retention, identify the commercial gaps causing it, and quickly launch an enablement program to fix the issue

Benefits

Comp & perks

medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
other incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enablement strategyrelationship managementaccount retentionaccount expansioncompetitive defense strategiesvalue-selling methodologiesROI calculatorsnegotiation frameworksaccount management frameworkstraining programs

Soft Skills

advisinginfluencingdriving behavioral changecommunicationcollaborationfeedback sharingproblem-solvingstrategic thinkingleadershiptraining

Certifications

Bachelor's degreecertification programs