Business Account Specialist – Federal Sales

Verizon

Business Account Specialist for Federal Sales at Verizon building client-base and ensuring customer satisfaction. Prospecting, sales support, and problem resolution for SLED accounts in Virginia and Maryland.

Posted 4/16/2026full-timeAshburn • Maryland, Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier.
You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area.
The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.
Prospect for new customers while partnering with the sales team to close opportunities.
Support account strategy with sales.
Support "success plans' with customers.
New and existing customer contract implementation, migration, and onboarding support.
Drive and train online self-service, My Business, adoption of features and users to SLED customers.
Resolve customer problems and recommend solutions.
Report out on and identify opportunities to increase in person customer interactions for the Sales Reps.
Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc.
Help support and prioritize service requests based on their impact on customer success.
Submit credits for review, ensures customer communication and application.
Submit and follow up on internal department, Get Support, requests.
Process feature and order transactions as well as supporting the renewal process.
Collaborate with sales to identify upsell, cross-sell and migration opportunities.

Requirements

What you’ll need

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
A valid driver’s license.
Eligibility to pass Motor Vehicle Record check.
Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
Experience prospecting, selling, sales support, and problem resolution for business accounts.
Experience in hunting for new business and partnering with the sales team to close the sale.
Have experience finding ways to grow the business with existing customers.
Familiarity with crafting programs with products that will wow our customers.
Experience in supporting the resolution of customer problems and recommending solutions.
Managed sales tracking and managed making appointments for a sales team.

Benefits

Comp & perks

Best in class medical, dental and vision
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)
8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)
Up to $8k per year in tuition assistance
Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.
From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales supportproblem resolutionprospectingcustomer contract implementationmigrationonboarding supportsales trackingupsellcross-sell

Soft Skills

customer servicecommunicationcollaborationcustomer relationship managementproblem-solvingstrategic thinking

Certifications

Bachelor's degreevalid driver's license