Verizon

Associate Director – Customer Retention Orchestration

Verizon

full-time

Posted on:

Location Type: Hybrid

Location: Colorado • New Jersey • United States

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Salary

💰 $114,000 - $219,000 per year

Job Level

Senior

About the role

  • Lead the Base Marketing team, driving churn program execution strategy
  • Manage a team of marketers and drive business churn and retention goals
  • Transform high-level VBG retention strategies into live, functional customer treatments
  • Ensure that the requirements for every "Save" action are accurately translated into logic

Requirements

  • Bachelor’s degree or four or more years of work experience
  • Eight or more years of relevant experience required
  • Deep understanding of Next Best Action (NBA) and Next Best Offer (NBO) logic
  • Three or more years of experience leading and developing a team of high-performing marketers
  • Experience translating high-level marketing strategies into functional, live customer treatments
Benefits
  • medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
  • matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Next Best Action (NBA)Next Best Offer (NBO)churn program executioncustomer treatmentsmarketing strategies
Soft Skills
leadershipteam developmentbusiness retentionstrategic execution
Certifications
Bachelor’s degree