Consultant – Value Programs, Project Management
Verizon
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • North Carolina • Texas • United States
Visit company websiteExplore more
About the role
- Delivering core functions: Data Intelligence, Dashboard Development, and Process Handling
- Develop and maintain robust data intelligence frameworks
- Design, build, and deploy interactive dashboards to provide actionable insights
- Streamline and document operational processes to ensure consistency and efficiency
- Journey Mapping, Performance Modeling, and ConvoIQ Sentiment Analysis
- Conduct in-depth journey mapping to understand user and system interactions
- Develop sophisticated performance models to forecast outcomes and identify improvement areas
- Analyze ConvoIQ data to derive sentiment and intent insights, translating them into strategic recommendations
- Managing Transfers, Routing Optimization, and System Enablement
- Oversee the management and optimization of system transfers and handoffs
- Implement and refine routing logic to ensure efficient and effective resource allocation
- Drive system enablement initiatives, including configuration, testing, and user training
Requirements
- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Proven capability to translate complex datasets into clear, concise, and actionable insights, with a strong emphasis on Decision Science principles.
- Experience contributing to the development and completion of high-quality project management deliverables
- Proficiency with AI tools such as Notebook LM.
Benefits
- medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
- matched 401(k) savings plan
- up to 8 company paid holidays per year
- up to 6 personal days per year
- paid parental leave
- adoption assistance
- tuition assistance
- other incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data intelligencedashboard developmentprocess handlingjourney mappingperformance modelingConvoIQ sentiment analysisrouting optimizationsystem enablementdata analysisproject management
Soft Skills
actionable insightscommunicationproblem-solvingorganizational skillsuser training