UX Writer, Mid-level

Verity Group

UX Writer working with Verity for digital transformation projects. Responsibilities include creating conversational flows and aligning content with UX Writing principles.

Posted 6/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX WritingA/B testingConversational flow designContent strategyDigital channel project developmentUser journey analysisContent guidelines creationSemantic domain understandingDesign ThinkingDiscovery methodologies

Soft Skills

CollaborationProblem-solvingUser-centered solution creationCommunicationDocumentation management

Tools & Technologies

MiroIVRsChatbotsMobile apps

Certifications & Qualifications

Bachelor’s degree in JournalismBachelor’s degree in CommunicationsBachelor’s degree in Languages/LiteratureCourses in Design Thinking methodologiesSpecializations in UX-related fields

Industry Keywords

Agile methodologiesUX ResearchContent guidelinesUser experienceTextual journeys

About the role

Key responsibilities & impact

Apply discovery methods with stakeholders
Create textual journeys for IVRs and chatbots
Produce content aligned with UX Writing principles and the company’s content strategy
Design conversational flows for chatbots and WhatsApp
Follow organizational guidelines and keep documentation and deliverables up to date
Create, maintain, and update content guidelines and standards
Support the team, especially UX Design and Product Owners, in identifying problems and creating user-centered solutions
Participate in interviews and tests with a focus on understanding and capturing the semantic domain
Analyze user journeys, identify opportunities, and formulate hypotheses
Apply A/B testing routines

Requirements

What you’ll need

Bachelor’s degree in Journalism, Communications, or Languages/Literature
Experience and/or training in UX Writing
Experience developing digital channel projects (IVRs, chatbots, mobile apps)
Proficiency in designing conversational flows using Miro
Knowledge of Design Thinking and Discovery methodologies
Excellent command of the Portuguese language and current orthographic rules
Nice-to-have: knowledge of UX Research and/or research approaches
Courses and specializations in Design Thinking methodologies and UX-related fields
Familiarity with agile methodologies

Benefits

Comp & perks

Meal allowance
Food allowance
Work-from-home allowance
Health insurance
Dental insurance
Life insurance
Discount partnerships
Agreements with establishments and educational institutions
Recurring agile training sessions