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Verity Group

UX Writer, Mid-level

Verity Group

UX Writer working with Verity for digital transformation projects. Responsibilities include creating conversational flows and aligning content with UX Writing principles.

Posted 6/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Apply discovery methods with stakeholders
  • Create textual journeys for IVRs and chatbots
  • Produce content aligned with UX Writing principles and the company’s content strategy
  • Design conversational flows for chatbots and WhatsApp
  • Follow organizational guidelines and keep documentation and deliverables up to date
  • Create, maintain, and update content guidelines and standards
  • Support the team, especially UX Design and Product Owners, in identifying problems and creating user-centered solutions
  • Participate in interviews and tests with a focus on understanding and capturing the semantic domain
  • Analyze user journeys, identify opportunities, and formulate hypotheses
  • Apply A/B testing routines

Requirements

What you’ll need
  • Bachelor’s degree in Journalism, Communications, or Languages/Literature
  • Experience and/or training in UX Writing
  • Experience developing digital channel projects (IVRs, chatbots, mobile apps)
  • Proficiency in designing conversational flows using Miro
  • Knowledge of Design Thinking and Discovery methodologies
  • Excellent command of the Portuguese language and current orthographic rules
  • Nice-to-have: knowledge of UX Research and/or research approaches
  • Courses and specializations in Design Thinking methodologies and UX-related fields
  • Familiarity with agile methodologies

Benefits

Comp & perks
  • Meal allowance
  • Food allowance
  • Work-from-home allowance
  • Health insurance
  • Dental insurance
  • Life insurance
  • Discount partnerships
  • Agreements with establishments and educational institutions
  • Recurring agile training sessions

ATS Keywords

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Hard Skills & Tools
UX WritingA/B testingConversational flow designContent strategyDigital channel project developmentUser journey analysisContent guidelines creationSemantic domain understandingDesign ThinkingDiscovery methodologies
Soft Skills
CollaborationProblem-solvingUser-centered solution creationCommunicationDocumentation management
Certifications
Bachelor’s degree in JournalismBachelor’s degree in CommunicationsBachelor’s degree in Languages/LiteratureCourses in Design Thinking methodologiesSpecializations in UX-related fields