Support Services Associate, French Speaking

Veritone

French-speaking support associate resolving software cases and customer issues. Managing CRM tickets, escalations, and client communications for post-sales support.

Posted 8/21/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in post-sales client support, ensuring high-quality service and effective communication in both English and French. Proficient in troubleshooting software issues and managing support cases within CRM systems while maintaining customer satisfaction metrics.

Highest-signal resume keywords

Fluency In FrenchCustomer Service OrientationStrong Verbal And Written Communication SkillsProblem-Solving MindsetExperience With CRM Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Software IssuesIncident RecognitionCase ResolutionTriage Support IssuesService Level Agreement Compliance

Soft Skills

Attention To DetailOrganizational AbilitiesTime-Management SkillsAbility To Work IndependentlyTeam Collaboration

Tools & Technologies

Customer Relationship Manager (CRM)Ticketing SystemsCase Management Systems

Industry Keywords

Post-Sales SupportClient ExperienceCustomer Software UsageQuality MetricsTechnical Vocabulary

About the role

Key responsibilities & impact

Provide high-quality post-sales client support and drive a positive client experience
Handle incoming client support requests
Respond to and resolve client issues through incident recognition, research, case resolution, escalation, and follow-up
Act as a subject matter expert on system functionality and customer software usage
Troubleshoot software issues to identify root causes through research, testing, and replication
Triage inbound phone and email support issues
Manage support cases in the Customer Relationship Manager (CRM)
Communicate case and resolution updates directly with customers in writing or by phone
Prioritize and escalate tickets to Senior Support Services Specialists and above with detailed supporting documentation
Ensure service level agreements are met
Collaborate with upper levels of support and TSA1 team members on resolutions
Maintain departmental quality and satisfaction metrics
Advocate for customers by identifying opportunities to educate them on system tools and increase utilization

Requirements

What you’ll need

Fluency in French is required; the role involves specific technical vocabulary in French
Strong verbal and written communication skills to communicate technical solutions appropriately to customers
High attention to detail and accuracy
Customer service orientation and problem-solving mindset
Ability to work independently and as part of a team
Strong organizational and time-management abilities
Ability to learn and work with CRM, ticketing, or case management systems
Familiarity with service request or ticketing systems is an advantage

Benefits

Comp & perks

Hybrid remote/London work arrangement