Customer Experience Professional

Veritiv Corporation

Print Customer Experience Professional resolving customer orders, billing, shipping, and service issues for Veritiv’s packaging and print solutions. Maintaining Salesforce accounts and coordinating with Sales, Supply Chain, Operations, and Finance.

Posted 8/4/2026full-timeFairfield • New Jersey, Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries and grievances effectively while utilizing Salesforce and Microsoft Office Suite. Capable of strategic planning, organization, and prioritization of tasks to enhance customer retention and support cross-functional collaboration.

Highest-signal resume keywords

Customer Service SkillsSalesforce.com ProficiencyMicrosoft Office Suite ProficiencyProject ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce.comMicrosoft Office SuiteOrder Entry ProtocolsBasic Office SystemsTechnical Skills

Soft Skills

Verbal CommunicationWritten CommunicationPeople SkillsDiplomacySound Judgment

Industry Keywords

Customer RetentionBillingPaymentsShippingGrievance Resolution

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary responder for customer inquiries and grievances
Address and rectify issues related to pricing, billing, credits, payments, and shipping
Navigate company systems and processes to independently resolve concerns
Offer proactive and efficient service to all customers
Enhance customer retention by anticipating and meeting evolving customer needs
Maintain adherence to order entry protocols
Build relationships across Sales, Supply Chain, Operations, Finance, and other organizational functions
Keep customer account details current in Salesforce
Contribute to training and development of new hires through job shadowing
Perform other related duties and responsibilities as required or assigned

Requirements

What you’ll need

3–5 years of related job experience
Ability to manage multiple projects, work under pressure, and adapt to sudden changes
Basic experience with simple office/operational systems
Excellent verbal, written, people, and diplomacy skills
Advanced computer and technical skills
Ability to strategically plan, organize, and prioritize tasks with minimal oversight
Ability to craft and deliver effective multimodal communications for diverse audiences
Ability to exercise sound judgment and make informed decisions independently
Ability to handle customer issues professionally and decisively
Prior industry experience is advantageous
Experience with Salesforce.com or another CRM is preferred
Proficiency with Microsoft Office Suite
Strong customer service skills
Bachelor's degree preferred

Benefits

Comp & perks

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, and recognition platform
Extensive training opportunities
Professional development programs
Career pathing
Mentorship opportunities
Healthcare benefits including medical, dental, vision, and health savings account
Life, AD&D, and disability insurance
401k with match starting date of hire
Paid time off
Parental bonding time
Tuition reimbursement
Employee assistance program
Annual Profit-Sharing Program
Other fringe benefits