Arbitration Case Manager – Temporary

Veritext Legal Solutions

Arbitration Case Manager supporting panelists in case management and client experience for a global leader in legal services. Temporary role focused on legal case handling within defined deadlines.

Posted 4/25/2026contractBaton Rouge • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Ensure all case milestones are executed timely, maintaining high quality service across all tasks and client interactions
Provides administrative support to assigned panelists, ensuring efficient case handling and timely follow-up
Provide professional, courteous, and timely communication with clients as well as internal teams ensuring all inquiries, special requests, updates, and issues are addressed with accuracy, empathy, and efficiency
Establish and manage cases ensuring accurate documentation, timely updates to case files, and seamless tracking throughout the case lifecycle
Coordinates the preparation and distribution of panelist lists in response to arbitration filings or client requests
Develop and maintain proficiency in case management software
Manages the scheduling and coordination of hearings, conference calls, and other case-related activities, ensuring alignment with client and panelist availability
Identify and recommend improvements in processes and procedures to enhance efficiency, client satisfaction, and overall service delivery

Requirements

What you’ll need

Bachelor's Degree in Legal, Business or related field
Minimum 4 years relevant experience in customer service, preferably with a prior knowledge of or experience working in the legal industry
Strong verbal and written communication skills with the ability to convey complex information to clients and internal teams in a clear, concise and professional manner
Skilled at managing multiple tasks and prioritizing independently
Strong organizational skills including the ability to track deadlines, maintain organized documentation and coordinate schedules effectively
Proficiency in ADR process and procedure, including mediation, arbitration and court reference matters
Proven ability to collaborate with diverse stakeholders, manage conflict and maintain productive communication
Proficiency in MS Office required
Customer service oriented with strong interpersonal skills and the ability to communicate and interact effectively
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized, be able to multi-task and work under pressure to meet or exceed deadlines
Proactive and motivated with strong problem solving and follow up skills.

Benefits

Comp & perks

Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case management softwareADR processmediationarbitrationcourt referencedocumentationschedulingtask managementprocess improvementcustomer service

Soft Skills

communicationorganizational skillsinterpersonal skillsproblem solvingmulti-taskingattention to detailproactiveempathycollaborationconflict management