Account Manager

Veritext Canada

Account Manager facilitating client relationships and driving revenue for Veritext, a leader in technology-enabled court reporting services. Engaging with law firms to understand their business objectives and upselling solutions based on client value.

Posted 4/22/2026full-timeLivingston • New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Build client relationships through tactical conversations to understand the law firm’s business objectives and goals.
Use telephonic and electronic communications (including webinars) to promote client communications
Provide secondary Veritext connection/relationship to contacts (in addition to primary contact of client service associate)
Upsell new and appropriate services and solutions to the contacts; understand client value and commensurate services
Articulate Veritext’s value proposition and differentiators
Work with Principals, Reporters and other key individuals to secure incremental business (limited face-to-face interaction)
Trouble shoot issues/needs where appropriate; escalate and communicate with appropriate people; resolve client issues/problems
Follow/enhance contact protocols/tracks, segment clients into appropriate tracks
Utilize proprietary software and CRM to manage and log all activity
Deliver minimum of 1 Continuing legal education (CLE) per quarter

Requirements

What you’ll need

Minimum of 2 years of direct selling OR Account Management experience
Bachelor's degree preferred
Proficiency in MS Office required
Must possess excellent written and verbal communication skills
Customer Service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Detail oriented, organized and able to multitask
Proactive and motivated with strong problem solving and follow-up skills
Must be able to work both independently and with a team

Benefits

Comp & perks

Competitive compensation; base salary ($60-$65K) + annual bonus opportunity and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementDirect SellingProficiency in MS OfficeContinuing Legal Education (CLE)

Soft Skills

Written CommunicationVerbal CommunicationCustomer Service OrientationInterpersonal SkillsDetail OrientedOrganizational SkillsMultitaskingProactiveMotivatedProblem Solving