Veritext Canada

QA Engineer

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

Quality Assurance Associate

Program Manager

• Develop, manage, and continuously improve core Learning & Development programs aligned with business priorities. This includes identifying resource needs, managing project schedules, and measuring program effectiveness. Programs may include onboarding, leadership and manager development, coaching, continuing education, certifications, and content curation.
• Partner with cross-functional teams and leaders to understand business challenges, anticipate capability needs, and co-create learning solutions that drive performance and support change initiatives.
• Design and build engaging, learner-centered L&D content and resources across multiple modalities (in-person, virtual, eLearning, blended, coaching, job aids, and performance support tools), applying adult learning principles and learning science.
• Facilitate and/or deliver live training sessions, workshops, and cohort-based learning experiences in both in-person and virtual environments, adapting delivery to diverse audiences.
• Use data, feedback, and learning analytics to evaluate program effectiveness, track outcomes, and continuously improve learning experiences.
• Leverage learning technologies (e.g., LMS/LXP, digital content platforms) and explore AI-enabled tools to enhance learning design, personalization, and efficiency.
• Enable managers and leaders to reinforce learning through toolkits, coaching guides, and practical application resources.

Quality Assurance Associate

Learning Development Program Manager