Veritext Canada

Quality Assurance Representative

Veritext Canada

full-time

Posted on:

Location Type: Office

Location: Phoenix • Arizona • United States

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About the role

  • Work collaboratively with colleagues, exhibiting company values.
  • Ensure that all communications are handled in a professional, timely, and courteous manner.
  • Communicate necessary information punctually, accurately, effectively, and report incidents to management.
  • Welcome change and continuously work to enhance job knowledge while bringing value to role.
  • Take ownership of your work; follow through until final resolution.
  • Provide transcriptionist support post-scheduling through job completion.
  • Conduct quality assessments of transcriptionists' work product.
  • Prepare and deliver feedback for transcriptionist and reporter review.
  • Act as level two knowledge resource for transcriptionists regarding quality standards and requirements.
  • Follow established processes and service-level agreements.
  • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
  • Work within established production levels for various tasks.
  • Track and report information as requested.
  • Provide special task transcription support as assigned and in accordance with business needs.

Requirements

  • 2+ years transcription experience
  • 2+ years’ experience in legal field
  • 1+ year transcription QA experience
  • 1+ year Scopist experience
  • Experience editing AI transcriptions is a plus
  • Experience providing written and in-person feedback
  • Ability to proofread and edit documents effectively and efficiently.
  • Able to manage legal transcript content according to standards.
  • Able to manage simultaneous use of software applications.
  • Able to provide feedback in an effective and constructive manner.
  • Proficient in professional use of MS Office applications.
  • Advanced typing speed of 60+ WPM.
  • Superior written communication skills.
  • Advanced English language skills including grammar, punctuation and spelling.
  • Support-service oriented with strong interpersonal skills.
  • Dedicated professionalism with the ability to respond promptly and accurately.
  • Ability to retain details and process work accordingly.
  • Able to work independently in strict alignment with a team.
  • Excellent hearing and ability to easily discern details and speakers within audio recordings.
Benefits
  • Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
  • Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more
  • Employee equity and referral programs: when we succeed, you succeed!
  • Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
  • Matched 401(k) to help you save for your future
  • Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
  • Earned wage access: get a portion of the wages you earned prior to payday
  • Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
  • Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transcriptiontranscription QAScopistediting AI transcriptionsproofreadingediting documentsadvanced typing speedMS Office applicationslegal transcript managementquality assessment
Soft Skills
professional communicationinterpersonal skillsdedicated professionalismdetail retentionindependent workteam alignmentconstructive feedbacktime managementownership of workadaptability