Regional Operations Director

Veritas Veterinary Partners

Regional Operations Director managing operational performance across multi-specialty Partner Hospitals. Driving financial outcomes, operational consistency and people development in veterinary operations.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals.
Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams.
Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices.
Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution.
Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives.
Support onboarding and integration of acquired hospitals into Veritas operational standards as needed.
Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes.
Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests.
Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement.
Hold hospital leadership accountable for financial targets, providing coaching and support to address variances.
Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting.
Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio.
Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies.
Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes.
Partner with Human Resources on complex employee relations matters, investigations and workforce planning.
Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support.
Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery.
Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice.
Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety.
Monitor client experience data across the region and work with hospital leaders to implement service improvements.
Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals.
Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations.
Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Healthcare Management, Veterinary Practice Management or a related field, or equivalent professional experience in a multi-site veterinary or healthcare leadership role.
Minimum seven years of progressive leadership experience in veterinary medicine or multi-unit healthcare operations, with at least three years in a multi-site or regional director-level role.
Demonstrated P&L ownership and financial management experience across multiple locations.
Proven ability to lead, develop and hold accountable hospital or site-level directors and managers across a geographically distributed portfolio.
Strong analytical skills with experience using financial reports, operational KPIs and performance data to drive decisions.
Excellent communication and relationship-building skills with the ability to influence across all organizational levels.
Ability to travel 50% or more, including across multiple time zones.

Benefits

Comp & perks

Highly competitive salary based on experience
Mental health support with Talkspace
Paid time off
Reimbursement of professional membership and licensure fees
401k retirement plan options with company match
Medical, vision, and dental insurance options
Basic life insurance provided and other voluntary insurance options available for full-time team members
6 weeks paid parental leave for full-time team members
Pet insurance and discount program
Employee Assistance Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementfinancial analysisoperational performance assessmentbudget managementKPI analysisperformance improvement strategiesstaffing and workforce planningcompliance standardsoperational technologyAI-assisted tools integration

Soft Skills

leadershipcommunicationrelationship-buildinganalytical thinkingcoachingaccountabilityteam engagementinfluencingproblem-solvingsuccession planning

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Healthcare ManagementBachelor's degree in Veterinary Practice Management