Veritas Prime

Payroll Lead – Outsourcing, Employee Central

Veritas Prime

full-time

Posted on:

Location Type: Office

Location: United States

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Job Level

Senior

About the role

  • Lead day-to-day functional support for multiple ECP customers in a managed services environment
  • Analyze, configure, and test payroll changes (wage types, schemas, PCRs, tax configuration, off-cycle processing, retro rules)
  • Own escalated tickets requiring senior-level expertise and ensure timely resolution within SLA
  • Review recurring defects and recommend preventive configuration or process changes
  • Serve as a senior escalation point for AMS consultants during triage rotations
  • Guide ticket assignment, complexity evaluation, and root-cause analysis
  • Identify any configuration issues which would be best serviced via a project
  • Maintain high-quality documentation and ensure all solutions follow internal standards
  • Train and mentor junior support analysts
  • Help refine AMS processes, triage playbooks, and knowledge-base content
  • Support continuous improvement initiatives within the payroll BPO

Requirements

  • 10+ years of SAP HCM Payroll or Employee Central Payroll experience
  • Strong understanding of USA payroll, schemas, PCRs, tax models, off-cycles, garnishments, and retro calculations
  • Experience supporting ECP in a multi-customer or BPO environment strongly preferred
  • Comfortable working across multiple systems, environments, and customers
  • Hands-on experience with transport management and payroll testing cycles
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Able to simplify complex payroll issues for internal teams
  • Highly organized; able to prioritize multiple requests simultaneously
  • Customer-service mindset with a focus on stability and accuracy in payroll
Benefits
  • Competitive salary
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP HCM PayrollEmployee Central Payrollwage typesschemasPCRstax configurationoff-cycle processingretro rulestransport managementpayroll testing cycles
Soft Skills
written communicationverbal communicationanalytical skillsproblem-solvingorganizational skillsprioritizationcustomer servicementoringtrainingprocess improvement